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Terms & Conditions
These terms and conditions of use (“Terms”) are part of the petsinwonderland.com.au or pets-wonderland-667787.shoplightspeed.com WebsiteS, they include the purchase terms and conditions and online policies set forth below, the petsinwonderland.com.au or pets-wonderland-667787.shoplightspeed.com Privacy Policy. See our Privacy Policy for more information.
Please read these terms carefully. They govern your use of the petsinwonderland.com.au or pets-wonderland-667787.shoplightspeed.com Websites and your purchase of products from this Website. By accessing this site you agree to be bound by our Terms and Privacy Policy. These Terms exempt Pets Wonderland and other persons from liability or limit their liability, and contain other important provisions.
If there is any inconsistency between these Terms and any other communication or notice then these Terms will prevail.
In this document, "Pets Wonderland" means Pets Wonderland, and covers Pets Wonderland retail store, the petsinwonderland.com.au or pets-wonderland-667787.shoplightspeed.com Websites, as is relevant.
In this document, the word "computer" means any device used to connect to ebgames.com.au, including, but not limited to, PC’s, laptops, tablets and mobile phones.
In this document, “Website” means the petsinwonderland.com.au or pets-wonderland-667787.shoplightspeed.com Websites, as is relevant.
In this document, “devices” means a phone, laptop, computer or any other device that may be used to interact with our Website, products and services.
In this document, “users” includes customers of Pets Wonderland and any individual who interacts with our Website.
These Terms are an agreement between you (or any entity you represent) and Pets Wonderland ABN 90447137310 ("Pets Wonderland” or “we”). They govern your access to and use of our Website. These Terms also may refer to and benefit Pets Wonderland‘ affiliates, service providers, suppliers and other persons.
Each time you use our Website you have agreed to be bound by these Terms as they then read. You represent and warrant that you have the legal authority to agree to and accept these Terms on behalf of yourself and any person or entity you claim to represent. If you do not agree with these Terms, you may not access or use our Website. The Website are for convenience and informational purposes only and is not intended to convey advice or recommendations.
We may change these Terms from time to time by posting revised Terms on the Website. Your use of the Website after these revised Terms have been posted signifies your acceptance and agreement to be bound by the revised Terms. Pets Wonderland may in its discretion at any time immediately terminate, temporarily or permanently, these Terms or your permission to access and use the Website.
The Website (including all content, graphics, and other intellectual property and elements incorporated into the Website) is the property of Pets Wonderland and/or others, and is protected by Australian and international copyright, trademark and other laws. Your use of the Website does not transfer to you any ownership or other rights in the Website or its content.
The Website may not be used for unlawful or commercial purposes; it is for your lawful, personal use only. You may use the Website only as expressly permitted in these Terms and subject to all applicable laws. The Website and its content may not be copied, reproduced, modified or distributed in any way without the express prior written consent of Pets Wonderland. You may not sell or resell any part of the Website or access to the Website. You may not use any of the software that is used in the operation or provision of the Website except while you are using the Website in accordance with these Terms.
You may use the Website only if you are a resident of Australia, have reached the age of 15 and you can form legally binding contracts under applicable law. Pets Wonderland may request proof of identification and age (for example, proof of your ability to purchase certain games). We ship products only to addresses in Australia.
Certain areas and features of our Website are available only to registered users. If you register as a user, you will be issued a login name and password by Pets Wonderland. Although Pets Wonderland has no obligation to verify the actual identity or authority of any person registering to use the Website, Pets Wonderland may in its discretion require proof of the identity of any person seeking to access and use the Website, and may deny access to and use of the Website or refuse to accept or act upon any communication from a user.
If you have been issued a login name and password, you should not disclose your login name or password to any other person or let any other person use your login information. You are fully responsible and liable for the security of your login information and any and all use and misuse of such information. If you believe that your login information has been lost or stolen or become known to or used by any other person, you will immediately notify Pets Wonderland by telephone (07) 5534 1783 or by email to: [email protected].
You authorise us to monitor your use of your account, including any account associated with our Kennel Booker program, and permit us to use your personal information relating to your use of your account in accordance with our Privacy Policy.
You authorise us to monitor your use of our Website via Google Analytics, including but no limited to the pages you view on our Website; the products you view on our Website; the length of time you spend interacting with our Website and the devices used to interact with our Website in accordance with our Privacy Policy. You may opt out of this feature by emailing us at [email protected] with the subject heading "Opt Out Google Analytics”. We will try to respond within 14 working days from receipt of your request.
If you provide Pets Wonderland with any unsolicited ideas or suggestions, or post any content on the Website, you (i) represent and warrant that you are the owner or creator of such content (or have received permission from the owner or creator to make such submissions or postings subject to the Terms), and (ii) grant to Pets Wonderland, its successors, assigns and licensees, a worldwide, perpetual, royalty-free, irrevocable, unrestricted, nonexclusive, assignable, sub licensable, right and license to use and exploit such submissions or content for any purpose whatsoever, commercial or otherwise, using any form, media or technology now known or later developed, without providing any attribution or compensation to you or any other person, without any liability whatsoever, and free from any obligation of confidence or other duties on the part of Pets Wonderland or its successors, assigns and licensees, and you agree, represent and warrant that all moral rights in such submissions and/or content are waived in favor of Pets Wonderland and its successors, assigns and licensees.
All information you provide to Pets Wonderland through the Website, including registration information, payment information, personal information and transaction-related information, must be true, accurate and complete. You will be solely responsible and liable for any and all loss, damage, and additional costs that you, Pets Wonderland or any other person may incur as a result of you providing any false, incorrect or incomplete information, or if you fail to update your registration information and payment information within 30 days of any change.
Pets Wonderland™, the Pets Wonderland logo and other names and logos that are used on our Website (the "Marks") are registered or unregistered trademarks, service marks, trade names and logos owned or licensed by Pets Wonderland or their respective owners or licensees. Any use of the Marks (other than as permitted by these Terms) is prohibited. Nothing in the Website shall grant, or is intended to grant, any license or right to use any of the Marks.
Linking to the Website without the prior written permission of Pets Wonderland is prohibited. If you desire to link to our Website, you may send an email to [email protected] requesting such permission. Pets Wonderland may in its discretion deny or revoke any permission it may give to link to the Website at any time and without any notice or liability.
The framing, mirroring, scraping or data-mining of the Website or any of its content in any form and by any means is prohibited. You may not use any collaborative browsing or display technologies in connection with your use of the Website or to post comments or any other information of any kind to or on the Website that would be visible to any other users, except in connection with the use of Pets Wonderland forums or other Website locations intended for such comments and hosted by Pets Wonderland.
Pets Wonderland may make contests available to users of the Website and others. All contests are governed by these Terms and the applicable contest rules. By participating in a contest through the Website, you are agreeing to these Terms and the applicable contest rules.
You agree that your access to, and use of, this site is subject to these terms and all applicable laws, and is at your own risk. This site and its contents are provided to you on “as is” basis, the site may contain errors, faults and inaccuracies and may not be complete and current.
Pets Wonderland makes no representations or warranties of any kind, express or implied as to the operation of this site or the information, content, materials or products included on this site, except as otherwise provided under applicable laws.
Neither Pets Wonderland, nor its affiliates, directors, officers, employees, agents, contractors, successors or assigns will be liable for any damages whatsoever arising out of, or in any way related to, the use of this site and any other site linked to this site. This limitation applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for loss of profits, business interruption or the loss of data or information.
11.1 Viruses
Pets Wonderland cannot guarantee that any file or program available for download and/or execution from or via this site is free from viruses or other conditions which could damage or interfere with data, hardware or software with which it might be used. You assume all risk of use of all programs and files on this site, and you release Pets Wonderland entirely of all responsibility for any consequences of its use.
11.2 Spam
We may, from time to time, send you marketing updates or information about the products we offer. If you do not wish to receive marketing communications from us, we provide an ‘Unsubscribe’ link in all marketing mailings, and the option to reply ‘STOP’ to all SMS marketing material, as required by the Spam Act 2003 (Cth).
11.3 Use of Cookies
Cookies are small pieces of information that your browser stores on your computer hard drive.
We use cookies to provide you site usage information as well as to assist us to improve and develop the products and services we offer. Our cookies do not contain any personal identifiable information.
If you disable cookies on your web browser, you may not be able to fully experience all features of the Pets Wonderland web page.
Pets Wonderland collects, uses and discloses personal information in accordance with its Privacy Policy. By accepting these Terms, and each time you use the Website, you consent to Pets Wonderland’ collection, use and disclosure of any personal information you have provided in accordance with Pets Wonderland’ Privacy Policy.
Our Website may include links to other Internet websites or resources, and to businesses operated by other persons. These other websites are not operated or controlled by Pets Wonderland. Accordingly, Pets Wonderland is not responsible for, and will have no liability for, these other websites, their business, goods, services, or content. If you link to or use any of these other websites, your dealings with the owners or operators of these websites is at your own risk, and you agree that you will not make any claim against Pets Wonderland arising from your use of any of these other websites.
These Terms, your access to and use of the Website, and all related matters are governed solely by the laws of Queensland, Australia and applicable federal laws of Australia. Any dispute between you and Pets Wonderland or any other person arising from, connected with or relating to the Website, these Terms, or any related matters (collectively “Disputes”) will be resolved before the Courts of Queensland, sitting in Brisbane, and you hereby irrevocably submit and attorn to the original and exclusive jurisdiction of those courts in respect of all Disputes.
All prices are in Australian Dollars.
To the extent that any part of these Terms are invalid, unenforceable, illegal, void or voidable for any reason, then these Terms will be construed and be binding as if the invalid, unenforceable, illegal, void or voidable part had been deleted or read down to the extent necessary.
These Terms are governed by and construed in accordance with the laws of each applicable State and Territory and the Commonwealth of Australia, and you irrevocably submit to the jurisdiction of the courts of that State and of the Commonwealth of Australia.
These Terms endure to the benefit of and are binding upon each of Pets Wonderland and its successors, assigns and related persons, and you and your heirs, executors, administrators, successors, permitted assigns and personal representatives. You may not assign any rights or obligations that you have under these Terms. Pets Wonderland may assign its rights and obligations under these Terms without your consent.
No consent or waiver by any party to or of any breach or default by any other party in its performance of its obligations under these Terms will be: (a) deemed or construed to be a consent to or waiver of a continuing breach or default or any other breach or default of those or any other obligations of that party; or (b) effective unless in writing and signed by all parties.
Any rights not expressly granted by these Terms are reserved to Pets Wonderland.
You may contact Pets Wonderland by telephone, email, or postal mail:
Pets Wonderland.
ABN 90447137310
1/109 Currumbin Creek Road, Currumbin Waters QLD 4223
Telephone: + 61 75534 1483
[email protected]
17.1 Shipping
If Pets Wonderland. (“Pets Wonderland” or “we”) has your product(s) in stock, we will email you a shipping and payment notice confirming that the items have shipped and are en-route to you and that your credit card has been charged; that notice is our acceptance of your order. In-stock orders (excluding special delivery items) normally ship within 2 business days of placing your order. Back-Order orders will ship once the item is back in stock. We will send you the shipping notice once the item is back in stock and has been shipped. How soon you receive the product(s) depends on the shipping method you have chosen. Pets Wonderland ships through the Australia Post eParcel service, and customers may choose Standard or Express Shipping, at the charges shown on Pets Wonderland‘ order form.
You may contact us at:
Pets Wonderland.
ABN 90447137310
1/109 Currumbin Creek Road, Currumbin Waters QLD 4223
Telephone: + 61 75534 1483
[email protected]
17.2 Acceptance of orders
We may limit quantities available for sale or sold, and we reserve the right at any time to reject, correct, cancel or terminate any order for any reason whatsoever. If the price of any product you order was incorrectly displayed on our Website, we will provide you with an opportunity to place an order at the correct price assuming such product is available.
Advertisements on our Website are invitations to you to make offers to purchase products and services on the Website and are not offers to sell. Your properly completed and delivered order information constitutes your offer to purchase the products or services referenced in your order. Your order will be deemed to be accepted only if and when we send an email shipping notice to your email address. That shipping and payment notice email constitutes our acceptance of your order and forms a legally binding contract with Pets Wonderland., which operates petsinwonderland.com.au or pets-wonderland-667787.shoplightspeed.com Websites. The total price of your order will be charged to your credit card when our shipping and payment notice email has been sent to your email address.
Orders that cannot be filled at the same time, i.e., preorder or backorder products, will be treated as separate orders and billed separately. Reservation deposits will be taken for any pre-ordered products, and applied when the products are shipped to the full purchase price, which will be charged to you at time of shipment. If an order cannot be filled because the product is not available for shipment, customer service will notify you and you will be given the option to change, cancel the order or wait for the missing stock to be shipped.
If you wish to cancel an order, you may request a cancellation by calling (07) 5534 1783. However, if we are not able to receive and process your cancellation request before we accept and ship your order, your cancellation request may not be effective.
It is a requirement that all orders intended for delivery within Australia be placed from within Australia.
If an order is placed outside of Australia or is placed using a credit card with a billing address outside of Australia then it is considered an overseas transaction.
We retain the right to either approve or deny any overseas transaction at our discretion.
All orders placed undergo an internal order verification process. During this process an order may be approved or denied at our discretion.
17.3 Click & Collect
Click & Collect is only available for selected products as shown on our Website. At the time you place your order, our Website will show an estimated collection timeframe until your order is available for collection. You will receive notification via email when your order is ready for collection for in-stock products, and notification via SMS for preorder products (if you provide a mobile phone number at time of ordering).
A valid email address and telephone number must be provided to use Click & Collect.
We will aim to have your order ready for collection by the estimated collection timeframe. We will not be liable to you or any other person for any delay. In this instance, we will provide you with notice of such delay as soon as reasonably possible.
In certain circumstances, your order may be rejected, including but not limited to where the requested product is not available at the selected store. If we reject an order for products placed through our Website, we will endeavour to notify you of that rejection at the time you place the order or within a reasonable time after you submit your order.
If you fail to collect your Click & Collect order within 6 weeks after you receive notification that the order is available for collection, we may cancel the order.
You agree to comply with certain collection requirements specified below and any other requirements that we notify to you when you place your order through our Website or notified prior to collection:
Only the person on order can collect. If you will not be the person collecting your order then you must nominate your representative who will be collecting your order by providing their details to the collecting store at the time your order is placed. Your representative must provide us at the time of collection with proof of their identity (including photographic identification) and, where relevant, age, and the confirmation or receipt for your order and such other verification reasonably requested by us. By nominating an alternate person to collect the order for you, you acknowledge and agree that that person is authorised by you to collect your order.
We will not allow a Restricted Product to be collected by a person who is unable to prove that he or she is over the required age as prescribed by law or as otherwise set out in these terms and conditions.
You acknowledge that we may record the details of any identification provided in relation to collection of products.
18.1 Methods of payment
You can pay for any purchase you make online by using your MasterCard or VISA card, provided it was issued in Australia.
18.3 Advertising rebate policy
Any applicable taxes are calculated and payable on the price before applying the rebate. Postage must be paid on mail-in rebates. Pets Wonderland is not responsible for manufacturer mail-in rebates.
18.4 Delivery
Delivery is subject to availability. Back-Order items will be shipped as soon as possible, upon arrival from the manufacturer/publisher. Please take shipping time into consideration.
If you believe an item is faulty, you may have rights to a remedy under the Australian Consumer Law. These rights are not impacted by the change of mind policy or limited by a defined timeframe. However the Australian Consumer Law does recognise that the relevant time period may vary by product (or service) depending on the nature of the goods (or service), the price paid and any representations made about the goods (or service).
If there is a major failure with the item, you may choose a refund, exchange or repair. If the failure is minor, we will repair the item (or, at our discretion, we may replace the item) within a reasonable time. Where an item is damaged through misuse or abnormal use, Pets Wonderland cannot provide a refund, exchange or repair, whether the fault is identified by Pets Wonderland, the manufacturer or their service agent. Pets Wonderland will require satisfactory proof of purchase before providing a remedy under the Australian Consumer Law.
19.1 Change of mind
If you have simply changed your mind and you are able to provide a valid receipt, Pets Wonderland may offer you an exchange or refund provided that the merchandise:
and the exchange or refund is sought within 7 days of purchase.
If you are unable to provide a valid receipt and/or 7 days has passed since the original purchase date, Pets Wonderland at its absolute discretion reserves the right not to offer an exchange or refund for change of mind. In such cases, Pets Wonderland may, at its absolute discretion, provide you with an exchange to the current value of the merchandise.
Pets Wonderland is not required to provide you with a copy of your original receipt to facilitate an exchange, refund, insurance or warranty claim.
19.2 Exclusions under change of mind returns
Please choose carefully when purchasing the following merchandise as change of mind returns will not be provided on the below merchandise.